Kia ora! Welcome to Countdown. With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwis’ lives a little better every day. Find out more about our company and history, catch up on the latest news, check out our career opportunities, or get in touch with us. We’d love to hear from you!

Redemption Methods

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Redemption Instructions

*Please note this eGift card can be used In-Store Only, not online for this respective retailer.  Countdown eGift cards do not have an expiry date and may be redeemed at any time. Once your Countdown eGift card has reached a nil balance, it cannot be re-activated. Redeeming your Countdown eGift card Your Countdown eGift card can be redeemed for goods and services from Countdown stores up to the value loaded onto your Countdown eGift card. Value redeemed is deducted from the card balance. Your Countdown eGift Card cannot be redeemed for online purchases. Countdown eGift cards cannot be used at stand alone Lotto counters or terminals. Countdown eGift cards cannot be refunded, redeemed for cash or used to obtain cash. Resale of Countdown eGift cards is strictly prohibited, except with our prior written consent. If approved, eGift cards cannot be resold for more than the unspent value of the Countdown eGift card. Countdown eGift cards that are resold in breach of this paragraph 4(iii) will be invalid with the result that purchasers of those cards will not be able to use or redeem unspent value on their Countdown eGift cards. Your use of the Countdown eGift card at a Countdown store is subject at all times to the policies (and, where applicable, other terms and conditions) of that Countdown store regarding the goods and services made available by it and to compliance with the law. Where the price of the goods or services being purchased with the Countdown eGift card exceeds the card balance, you must pay the amount exceeding the card balance by an alternative payment method at the discretion of the relevant Countdown store.