Sterling Holidays shall honour and consider requests for blocking of E-gift cards only from users who have registered in accordance with the terms of E-gift card mentioned below. Valid E-gift card in its original form (Email/SMS) has to be presented at the time of availing a service. E-gift card may be used only at participating Sterling Resorts in India against specific services. All E-gift cards issued shall have a validity period of 1 year from the date of issuance of cards. This E-gift card cannot be transferred for balance value or redeemed for cash. This E-gift card is cash equivalent. Sterling Holidays or their affiliates are not responsible if this E-gift card is lost, stolen or used without permission. No refund, replacement or cash back would be considered against the E-gift card. Reload is not applicable in case of E-gift card. Any dispute shall be referred to and the decision of will be final. Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Chennai, India. STERLING HOLIDAYS reserve the entitlement to amend these terms and conditions from time to time. No fees or charges apply to E-gift cards. STERLING HOLIDAYS or their affiliates will not be liable for the misuse of the card. The card is valid for spends towards stay and applicable taxes at any of the participating Resorts when booked on www.sterlingholidays.com website. The card is not valid for spends towards settling banquet charges, paid-outs like car transfers, spends at retail or any third party service establishment at participating Resorts, or any expenses of personal nature for which a pay-out is raised, such as buying medicines, sightseeing charges, etc. The E-gift card cannot be used as a deposit. The cards cannot be used to settle stays booked on or through a. Corporate rates b. Group rates . Online Travel Agents (OTA’s) d. Any discounted or contracted room rates e. Travel Agents/Intermediaries f. Any commission agents. The E-gift card shall not be applicable for redemption in conjunction with any other offer/promotion or benefit(s) The card shall not be valid for withdrawal of cash or currency exchange. Multiple transactions can be performed on E-gift card until the value of the card is exhausted. Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale through an accepted credit or debit card, at the time of making a reservation. A card once issued cannot be cancelled or refunded. The E-gift card can be purchased for a minimum value of ₹1000 and maximum value of ₹50,000 per transaction. The E-gift card can also be purchases against a Holiday package as per the inclusions mentioned in the package and can be redeemed only against the same package only . The E-gift card will be delivered instantly to the recipient’s email address as entered in the form on the same day unless the delivery is scheduled for a particular day. To check balance and expiry of your Sterling Holidays E-gift card, please send a SMS from your registered mobile number as follows to receive the details via SMS. BALCard Number to 9963900600 The card is subject to applicable laws. The card holder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard. For queries, email at crs@sterlingholidays.com or call us at 9003302727. E-Gift cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 hours. No returns and no refunds on E-Gift Cards.