Use of any Hudson's Bay Gift Card or eGift Card constitutes acceptance of these Terms and Conditions. Hudson's Bay Gift Cards or eGift Cards are redeemable towards merchandise only online at thebay.com or at any Hudson's Bay or Home Outfitters store. Hudson's Bay Gift Cards must be present when being used for payment in-store. Hudson's Bay Gift Cards or eGift Cards are not refundable and may not be redeemed for cash, used to purchase any other Gift/eGift Cards, or applied as payment to your Hudson's Bay MasterCard® or Hudson's Bay Credit card account. Hudson's Bay Company is not responsible for lost or stolen Gift/eGift Cards. However, if your Hudson's Bay Gift Card or eGift Card is lost or stolen, and you have proof of purchase, we will issue a replacement, at Hudson's Bay or Home Outfitters stores only, for the remaining balance shown on our records at the point of replacement card issuance. If you need assistance, please call Customer Service at: 1-800-521-2364. Your eGift Card number and PIN# are required for all inquiries. To verify the remaining balance on a Hudson's Bay Gift Card or eGift Card, please inquire at any store register, or click here to check online. No change will be given for any unused balance unless required by law. Hudson's Bay Company reserves the right to change these Terms and Conditions from time to time at our discretion. Hudson's Bay, the Bay, Home Outfitters, Deco Decouverte and their associated designs are trademarks of Hudson's Bay Company.