There is no expiration date or minimum order value for gift vouchers. It is not possible to exchange the gift voucher for cash in the case of loss or damage. If you cancel your order or return your items that were ordered with your gift voucher credit, the value will be transferred back to your Zalando account as credit. It is unfortunately not possible to redeem your gift voucher credit retrospectively. The purchase of the voucher itself cannot be exchanged or refunded. The gift voucher can be used on zalando.co.uk or on the Zalando app. If you have any questions please do not hesitate to contact us on our free helpline on 0800 472 5995 or email us at service@zalando.co.uk. For more information check out our Terms and Conditions at zalando.co.uk/zalando-terms/