Support / FAQ

Have questions? We have answers!

Which cryptocurrencies do you accept?

We currently support the following cryptocurrencies:
Bitcoin, Ethereum, Litecoin, Basic Attention Token, Dai, Enjin, Tezos, Bitcoin Gold, Bitcoin Diamond, EOS, XRP, Stellar, TRON, Dash, Dogecoin, BitTorrent, Verge, Binance, Ethereum Classic, OmiseGO, Ontology, Waves, Qtum, Cardano, NEM, Golem, Bread, Civic, Digibyte, NavCoin, Nimiq, 0x, USD Coin, TrueUSD, TrueCAD, TrueGBP, TrueAUD, Gemini Dollar, Stable USD, Paxos Standard Token, Aion, Dent, Edgeless, Komodo, TenX, SmartCash, Aragon Network Token, Ardor, Augur, Syscoin, Bancor, Decred, Gnosis, Lisk, Maker, Aeternity, Huobi token, Monaco, DigixDAO, iEx.ec, NEXO, Polymath, STASIS EURS, Telcoin, Digitex Futures, Ripio Credit Network, Noah, PumaPay, Numeraire, Fetch, Salt, district0x, Viberate, Refereum, Aeron, Lunyr, NAGA Coin, Bankex, The Abyss, Humaniq, Guppy, Patientory, Stox, BitDegree, Swarm City, BetterBetting, Dentacoin, ETHOS

Feel free to send us an email at giftcards@bidali.com if there is a currency you are particularly interested in.

Which currencies do you sell gift cards in?

We sell gift cards in the following currencies: CAD, USD, AUD, GBP, USD. For many brands you don't necessarily need to reside in those countries to redeem the gift cards. For example, you can buy an American Eagle or Walmart gift card that is denominated in USD and still use it at Canadian stores. However, it's best to check with the brand to see what their policies and conditions are.

How long will it take for my gift card(s) to be emailed to me?

This varies based on the network speed of the the currency you used to pay with but your gift card is emailed to you shortly after we have received the appropriate number of confirmations and consider your order as paid. Since there are some things out of our control, we canno guarantee delivery times, however typically this is within a few minutes of being confirmed on the payment network.

I didn't get my gift card!

Please ensure your email address is correct at the time of order. To prevent against fraud we do not have any way of reissuing emailed gift cards to alternative email addresses. If your email address is misspelled, there is a good chance it will NOT be recoverable. Please also make sure to check your “SPAM” folder before contacting us about any lost gift cards as many email clients will flag gift cards as spam. Gmail users are also encouraged to check their “Promotions” folder. If you think you entered it correctly please contact us at giftcards@bidali.com or via that chat window.

What if I messed up my order?

You are responsible for providing accurate information when placing an order. You are responsible for sending the correct currency and amount, using a high enough network confirmation fee for the payment to be processed in a reasonable timeframe, and for sending payment to the correct address. If your information is incorrect (Customer Error) we reserve the right to refuse or cancel your order at any time.

We will work with you to try and recover any lost funds or claim your gift card if you put in the incorrect email address but ultimately it is your responsibility and we are not liable for errors or omissions when ordering. If you are not comfortable with these terms then please do not use the service giftcards.bidali.com.

Should I trust you?

We have processed thousands of orders, some as large as our maximum $9,500 limit and have never had a complaint or an issue where someone did not receive their gift card when they paid successfully. We pride ourselves on our customer support! We hope that speaks for itself.

We know the cryptocurrency space has had some bad actors. However we are here to run a business and operating it in a shady or malicious way is quick way to ruin the business and our reputation.

So with that said, you should adjust your level of risk accordingly. Usually what people do is buy a smaller denomination gift card first and then increase their order size as they feel comfortable. Happy shopping! 🍻

Payments from exchanges and other custodial Wallets

To avoid complications please do NOT send from an exchange or custodial wallet. Exchanges typically charge a withdrawal fee and deduct it from the amount you are withdrawing. While we discourage you from sending from a custodial wallet, if you do, you will be required to account for the exchange's withdrawal fee.

For example if you send us 1 BTC and the exchange's withdrawal fee is 0.00001 BTC then you will only have sent us 0.99999 BTC and we won't be able to complete your purchase until you pay the full amount.

We reserve the right to refuse or cancel your order at any time if your payment is made from a wallet which is considered Custodial. Custodial wallets are wallets in which the user is not in control of their own funds; the user does not hold the private keys.

Do you sell physical gift cards?

No, at this time we only sell electronic gift cards that are delivered via email.

Which Brands do you carry?

We carry top brands like Amazon, Uber, Wallmart, eBay and more! You can view our list of over 150 brands here.

The brands/merchants represented are not sponsors of giftcards.bidali.com or otherwise affiliated with giftcards.bidali.com. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company’s website for additional terms and conditions

How come you don't have my favourite brand?

We're working hard on adding more brands. If there is a specific one you would like us to provide gift cards for please send us an email at giftcards@bidali.com or tweet at the brand!

What are the fees on gift card purchases?

None!

Well, isn't that nice! But how do you make money?

We make money in two ways - buying gift cards at a discount and making a tiny bit on the cryptocurrency to fiat exchange rate.

How do you calculate your exchange rates?

All purchases are quoted and locked into a CAD/USD/AUD/GBP/USD -> cryptocurrency rate (ie. BTC, ETH, or other cryptocurrency we support) at time of checkout for 30 minutes before expiring. This ensures that you (the customer) are getting a fair rate and know exactly how much ETH your order will cost.

We find the best market rate for you and add a small markup to account for currency volatility, liquidity and confirmation time. The markup varies per currency based on these factors. This ensures you get a fair rate and we don't lose money on every transaction and continue to provide this service.

Why did it cost me more than the face value of the gift card?

Unfortunately due to market volatility and our current purchasing power right now gift cards cost a tiny bit more than the face value. Even still the cost to convert your crypto to a usable form of payment is comparable to (or cheaper) than what exchanges charge and accessing your money is much much faster. At Bidali we're working on the tools to bring crypto to the masses in the hopes that this will reduce volatility and allow you to use your crypto as it was intended - to transact.

I paid too much! Can I get a refund?

Yes! Simply contact us at giftcards@bidali.com or via the on site chat and we'll be happy to help. We will refund you the extra crypto you paid, minus network confirmation fees required to initiate the refund.

I didn't pay enough. Now what?

We reserve the right to refuse or cancel your order at any time if the payment which is sent for the order is less than the amount required, as indicated on the payment page.

If your order is underpaid, you will be asked to provide additional funds to fulfill any balance owing. If you are unable to provide these funds, you will be issued a refund to the address of your choice (in the currency the underpayment was issued in), minus any network confirmation fees required to complete the refunding transaction within a reasonable time period.

Typically this happens if you send from an exchange account because they take extra fees when you withdraw your crypto. If your transaction hasn't expired yet you can pay the remaining amount to the same address. If your transaction has expired then please contact support at giftcards@bidali.com and we'll give you a refund minus the network transaction fees.

I don't want my gift card. Can I get a refund?

Unfortunately not. To guard against fraud we can't provide a refund for gift cards that have been emailed. We have no way of knowing if they've been claimed or not already. Choose wisely young Padawan!

All orders are non-reversible and non-refundable unless a refund is explicitly granted by Bidali staff. If you have made a mistake in your order, you must immediately contact us to try to rectify the situation. We will work with our customers to help with any and all issues.

Refunds are discretionary. We are not bound by any previous instances of refunds and evaluates requests on a case-by-case basis.

I want to buy more than $10,000 worth of gift cards

Please send us an email at giftcards@bidali.com and we'll be happy to help.

I want to accept crypto on my site or app

Awesome! We're using our very own payment platform so it can look just like this! Please send an email to sales@bidali.com.

This is amazing! How can I thank you?

We're glad you like us! Recommending us to your friends and tweeting about us goes a long way. We'd also love to hear from you so feel free to send us an email or hit up our chat. 🙏